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How It Works
What exactly is Telemedicine ?
Telemedicine in India is governed by the Telemedicine Practice Guidelines issued by the Ministry of Health and Family Welfare and the Board of Governors in supersession of the Medical Council of India. The guidelines regulate digital consultations while recognizing the limits of remote care.
– Scope: They apply to consultations by telephone, video, chat, email, and other digital platforms.
– Provider eligibility: Only registered medical practitioners may provide telemedicine consultations.
– Practitioner duties: Practitioners must obtain patient consent, verify identity, protect privacy, maintain medical records, issue prescriptions as permitted by applicable rules, and refer patients for in-person care when necessary.
– Limitations: Telemedicine provides remote access to healthcare but does not replace physical examination or emergency treatment when direct medical attention is required
Do I need to travel, or can I consult online?
In most cases, you don’t need to travel to a clinic. You can consult a qualified doctor from your home through a video, audio, or online consultation, depending on the service provider.
Simply choose your health concern or specialist, select an available doctor, and connect online. If the doctor feels that a physical examination, test, or in-person treatment is necessary, they may recommend visiting a clinic or hospital.
Start from home. Consult online. Visit a healthcare facility only when it’s needed.
For emergencies or serious symptoms, seek immediate in-person medical care.
Who reviews my case?
“Your case is reviewed by a qualified, registered doctor associated with the selected telemedicine provider. The doctor evaluates your symptoms, medical information and reports, provides medical advice, and decides whether an online consultation is sufficient or whether you should visit a hospital/clinic in person.”
How long does consultation take?
Most online doctor consultations take around 10–15 minutes. The exact duration depends on your health concern and the doctor. If your condition requires more discussion or examination, the doctor may recommend a follow-up or an in-person visit. BodySync helps you compare and access consultations from established telemedicine providers in India.
Can I choose my doctor?
Yes. Depending on the service provider you choose, you may be able to select a doctor based on their specialty, experience, availability, language, and consultation type.
BodySync helps you compare and access consultations from established telemedicine providers in India. The available doctor-selection options may vary by provider and type of consultation.
Is it safe to be treated through an online channel?
Yes, online treatment/consultation can be safe and legally permitted in India when you consult a qualified Registered Medical Practitioner through a compliant telemedicine service. However, online consultation is not suitable for every medical condition, and your doctor may ask you to visit a hospital or clinic when a physical examination or emergency care is required.
What if I have side effects?
If you experience side effects, contact the doctor or healthcare provider who prescribed the treatment. They can assess your symptoms and guide you on the next steps. If the symptoms are severe or you feel it is an emergency, seek immediate in-person medical care or emergency services.
Is Bodysync a legitimate medical service?
Yes. Bodysync is a healthcare access and price-comparison platform — not a doctor, hospital, clinic, or direct healthcare provider.
We do not diagnose, prescribe, treat patients, or provide medical consultations directly. We help users compare available telemedicine services, prices, and access options from established healthcare platforms.
Our platform may provide access to recognised providers such as Practo, Tata 1mg, Apollo 24|7, MFine, Netmeds and eSanjeevani, subject to availability.
The actual consultation and medical care are provided directly by the respective healthcare provider and its registered medical professionals.
Telemedicine is an established healthcare service in India, with the Government of India issuing Telemedicine Practice Guidelines for registered medical practitioners.
