Bodysync

Last Updated: 2 October 2026

At BodySync.in (“BodySync”, “we”, “us”, or “our”), we respect your privacy and are committed to protecting the personal information entrusted to us. This Privacy Policy explains how BodySync collects, uses, stores, protects, and otherwise processes information when you visit or use our website, platform, subscription services, comparison features, provider-access features, and related services (collectively, the “Platform”).

By using BodySync, you acknowledge that you have read and understood this Privacy Policy. This Privacy Policy should be read together with our Terms & Conditions, Refund & Cancellation Policy, and Disclaimer.

1. About BodySync

BodySync is a technology-enabled healthcare discovery, price-comparison and provider-access platform. BodySync helps users discover healthcare providers, compare available service information, and access third-party healthcare providers through links, redirects or other access mechanisms.

BodySync does not itself provide medical consultation, diagnosis, treatment, prescriptions, emergency medical services, or other clinical healthcare services unless expressly stated otherwise. When you use a third-party healthcare provider after being redirected from BodySync, that provider may independently collect and process your information under its own privacy policy and terms.

2. Information we may collect

Depending on how you use BodySync, we may collect different categories of information.

2.1 Information you provide directly This may include:

  • Name;

  • Email address;

  • Mobile number;

  • Account/login information;

  • Subscription information;

  • Communication preferences;

  • Information submitted through contact forms;

  • Feedback, complaints, or suggestions;

  • Information provided when contacting customer support;

  • Transaction or subscription-related information.

We collect only information reasonably required for the relevant purpose.

3. Health-related information

BodySync may operate in a healthcare-related environment. Users may voluntarily provide information relating to a health concern when contacting BodySync or using a feature that allows such information to be submitted. Examples may include:

  • A general description of a healthcare requirement;

  • The type of doctor or speciality being searched for;

  • Information included voluntarily in a support request.

BodySync does not require users to submit medical records, diagnoses, prescriptions, laboratory reports, or other sensitive health information merely to browse provider comparisons. Where a user voluntarily provides health-related information, BodySync will process it only for the relevant and lawful purpose for which it was provided, subject to applicable law.

If you are redirected to a third-party healthcare provider, any medical information you provide directly to that provider will generally be processed by that provider according to its own privacy policy and applicable legal obligations.

4. Information collected automatically

When you access BodySync, certain technical information may be collected automatically. This may include:

  • IP address;

  • Browser type;

  • Device type;

  • Operating system;

  • Approximate location derived from technical information where applicable;

  • Pages visited;

  • Date and time of access;

  • Referring website;

  • Session information;

  • Device and browser identifiers;

  • Website interaction information;

  • Error and diagnostic information.

This information may be used to operate, secure, maintain, and improve the Platform.

5. Cookies and similar technologies

BodySync may use cookies and similar technologies. Cookies may help us:

  • Keep the website functioning;

  • Remember user preferences;

  • Understand website usage;

  • Improve website performance;

  • Maintain security;

  • Measure the effectiveness of certain features or campaigns.

Where required by applicable law, BodySync will obtain appropriate consent before using cookies or similar technologies that require consent. You may be able to control cookies through your browser or available cookie-management settings. Disabling certain cookies may affect the availability or functionality of some Platform features.

6. Why we use your information

BodySync may process personal information for purposes including:

A. Providing the Platform To:

  • Create and maintain accounts;

  • Provide access to BodySync features;

  • Display provider information;

  • Provide price-comparison functionality;

  • Facilitate provider access;

  • Manage subscriptions.

B. Customer Support To respond to:

  • Subscription issues;

  • Provider-access link issues;

  • Website/account issues;

  • General BodySync support;

  • Feedback and suggestions.

C. Payments and Subscriptions To:

  • Process subscription transactions;

  • Verify payments;

  • Maintain subscription status;

  • Prevent payment-related fraud;

  • Provide receipts or transaction information where applicable.

D. Platform Improvement To understand how users interact with BodySync and improve:

  • Website functionality;

  • User experience;

  • Provider discovery;

  • Comparison features;

  • Access mechanisms.

E. Security and Fraud Prevention To:

  • Detect suspicious activity;

  • Protect user accounts;

  • Prevent fraud;

  • Investigate misuse;

  • Maintain Platform security.

F. Legal and Regulatory Compliance To comply with applicable laws, regulations, lawful requests, and legal processes.

7. Legal basis and consent

Where applicable, BodySync may process personal data based on:

  • Consent;

  • Legitimate and lawful purposes recognised under applicable law;

  • Performance of services requested by the user;

  • Compliance with legal obligations;

  • Other lawful grounds available under applicable Indian law.

Where consent is required, BodySync will seek consent through an appropriate mechanism. India’s Digital Personal Data Protection framework requires clear and understandable information concerning the personal data being processed and the purposes for which it is processed. The 2025 Rules also provide requirements concerning notices and consent-related mechanisms.

8. Your consent

Where processing is based on consent, you may have the ability to withdraw that consent, subject to applicable law. Withdrawal of consent may affect our ability to provide certain services or features that depend on that information. Withdrawal of consent does not necessarily affect processing that was lawfully carried out before the withdrawal. BodySync will provide appropriate mechanisms for exercising applicable privacy rights.

9. How we share information

BodySync may share personal information where reasonably necessary for legitimate and lawful purposes, including with:

Service Providers Third parties that help us operate the Platform, such as:

  • Hosting providers;

  • Technology providers;

  • Payment processors;

  • Analytics providers;

  • Communication providers;

  • Security providers;

  • Customer-support tools.

These parties may process information only as reasonably necessary for the services they provide, subject to applicable arrangements and law.

Healthcare Providers Where you choose to access a third-party healthcare provider through BodySync, information may be transferred or made available where necessary to facilitate the service you have requested. The healthcare provider may then process your information under its own privacy policy.

Legal and Regulatory Authorities Information may be disclosed where required by applicable law, legal process, court order, or lawful governmental or regulatory request.

Business Transactions If BodySync is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar transaction, relevant information may be transferred as part of that transaction, subject to applicable law.

10. Third-party healthcare provider platforms

BodySync may contain links, buttons, access mechanisms, or redirects to third-party websites and applications. Once you leave BodySync and use a third-party platform:

  • That platform’s privacy policy may apply;

  • That platform may independently collect personal information;

  • BodySync may not control how that platform processes information;

  • The third party may have separate terms, payment policies, and security practices.

We encourage users to read the privacy policy of the relevant provider before submitting personal or health information.

11. Payment information

Where subscriptions or other paid BodySync services are available, payments may be processed through third-party payment service providers. Depending on the payment method, BodySync may receive limited transaction information such as:

  • Payment status;

  • Transaction reference;

  • Amount;

  • Date of transaction;

  • Subscription status.

We generally do not need to store complete payment-card details when those details are processed directly by an authorised payment service provider. Payment providers may have their own privacy policies and security requirements.

12. Data security

BodySync takes reasonable technical and organisational measures designed to protect personal information against:

  • Unauthorised access;

  • Unauthorised disclosure;

  • Alteration;

  • Loss;

  • Misuse;

  • Destruction.

Security measures may include access controls, authentication mechanisms, monitoring, secure communications, and other safeguards appropriate to the nature of the information. However, no internet-based system can be guaranteed to be completely secure.

13. Data retention

BodySync will retain personal information only for as long as reasonably necessary for:

  • Providing the requested services;

  • Maintaining accounts;

  • Fulfilling contractual or operational requirements;

  • Complying with legal obligations;

  • Resolving disputes;

  • Preventing fraud or misuse;

  • Enforcing our agreements;

  • Other lawful purposes.

When information is no longer required for a lawful purpose, BodySync may delete, anonymise, or otherwise dispose of it in accordance with applicable law. Specific retention periods may vary depending on the type of information and the purpose for which it was collected.

14. Your privacy rights

Subject to applicable law, you may have rights relating to your personal data, including rights to:

  • Obtain information about processing of your personal data;

  • Request access to relevant personal data;

  • Request correction of inaccurate information;

  • Request updating of certain information;

  • Request deletion where legally applicable;

  • Withdraw consent where processing is based on consent;

  • Nominate another individual to exercise applicable rights in accordance with law;

  • Raise a grievance concerning processing of personal data.

The availability and scope of these rights may depend on the applicable provisions of Indian data-protection law and their effective date.

15. How to exercise your rights

To make a privacy request or raise a privacy-related concern, contact BodySync through the contact details published on the Platform. Your request should preferably include:

  • Your name;

  • Registered email address or mobile number;

  • Nature of the request;

  • Relevant details necessary to identify the information concerned.

BodySync may take reasonable steps to verify your identity before processing certain requests. This is intended to protect users against unauthorised access to personal information.

16. Grievance redressal

If you have a concern regarding the processing of your personal information, you may contact BodySync through the designated privacy/grievance contact published on the website. BodySync will review and respond to privacy-related grievances in accordance with applicable law and its applicable internal procedures. Where applicable law requires BodySync to appoint a designated Data Protection Officer, grievance officer, or other responsible person, the relevant details will be published on this page or on the appropriate contact page.

17. Children’s privacy

BodySync is not intended to knowingly collect personal information from children in violation of applicable law. Where applicable law requires verifiable parental consent or other safeguards for processing a child’s personal data, BodySync will implement the applicable requirements. If you believe that a child has provided personal information to BodySync in circumstances where such collection was not permitted, please contact us.

18. International data transfers

Depending on the technology providers and services used by BodySync, personal information may be processed or stored in India or other jurisdictions. Where personal data is transferred outside India, BodySync will take such steps as are required under applicable law.

19. Third-party services and analytics

BodySync may use third-party technology services to help operate and understand the Platform. These may include services relating to:

  • Website analytics;

  • Performance monitoring;

  • Security;

  • Hosting;

  • Communications;

  • Payment processing;

  • Customer support.

Such providers may process certain technical or personal information on behalf of BodySync or independently, depending on the service. Where applicable, users should review the relevant third party’s privacy policy.

20. Marketing communications

Where permitted by applicable law and subject to any required consent, BodySync may send communications concerning:

  • BodySync services;

  • Subscription plans;

  • Platform updates;

  • Healthcare-provider discovery features;

  • Offers or promotions;

  • Other relevant BodySync information.

You may opt out of promotional communications using the unsubscribe mechanism provided in the communication or by contacting BodySync. Transactional, security, or essential service communications may continue where necessary.

21. Data accuracy

We encourage users to keep their account information accurate and current. If you identify inaccurate or incomplete personal information, you may contact BodySync to request correction where applicable.

22. Links to other websites

BodySync may contain links to third-party websites, including healthcare providers and other service providers. BodySync is not responsible for the privacy practices, content, security, or policies of third-party websites. Your use of those websites is governed by their respective policies.

23. Changes to this privacy policy

BodySync may update this Privacy Policy from time to time. Changes may be made to reflect:

  • Changes in the Platform;

  • New features;

  • Changes in technology;

  • Changes in applicable law;

  • Regulatory requirements;

  • Changes in our data-processing practices.

The updated policy will be published on this page with a revised “Last Updated” date. Where applicable law requires additional notice or consent for a material change, BodySync will take the required steps.

24. Governing law

This Privacy Policy is governed by the laws of India, subject to applicable mandatory legal rights and requirements. Any dispute concerning this Privacy Policy shall be subject to the jurisdiction of competent authorities and courts in India, subject to applicable law.

25. Contact us

For privacy questions, data-related requests, account concerns, or privacy grievances, please contact:

BodySync.in

For privacy-rights requests, please clearly mention “Privacy Request” in the subject line of your communication.

Important privacy notice

BodySync is primarily a healthcare discovery, comparison, and provider-access platform. You do not need to provide medical records or detailed medical information merely to browse BodySync. If you choose to access a third-party healthcare provider through BodySync and provide information directly to that provider, the provider may independently process that information under its own privacy policy and applicable law. Please avoid submitting unnecessary sensitive personal or medical information through general BodySync contact forms.

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