Bodysync

Last Updated: 2 October 2026

This Refund & Cancellation Policy (“Policy”) explains the cancellation and refund terms applicable to paid subscriptions and other services purchased directly from BodySync.in (“BodySync”, “we”, “us”, or “our”). This Policy should be read together with the BodySync Terms & Conditions, Privacy Policy, and Disclaimer.

1. About this policy

BodySync is a healthcare discovery, price-comparison and provider-access platform. BodySync may offer paid subscription plans that provide access to specified platform features such as:

  • Healthcare provider discovery;

  • Price comparison;

  • Provider access links;

  • Doctor/provider information;

  • Other features expressly included in the selected subscription plan.

BodySync does not itself provide medical consultations or medical treatment through these subscriptions. If you purchase a medical consultation directly from a third-party healthcare provider after being redirected from BodySync, that transaction is governed by the third-party provider’s own cancellation and refund policy.

2. BodySync subscription plans

BodySync may offer subscription plans with different durations and prices. Examples may include:

  • 7-Day Plan — ₹49

  • 1-Month Plan — ₹150

  • 3-Month Plan — ₹350

The available plans, prices, features, and duration may be changed from time to time. The applicable price and plan benefits displayed at the time of purchase will apply to that transaction.

3. Cancellation by the user

A user may request cancellation of a BodySync subscription by contacting BodySync through the support/contact mechanism provided on the website. Cancellation of a subscription generally means that the subscription will not continue or renew after the applicable subscription period, where renewal is applicable. Unless otherwise stated at the time of purchase, cancellation does not automatically create a right to a refund for a subscription period that has already commenced.

4. Refund eligibility

Because BodySync subscription features may become available immediately after successful payment, subscription fees are generally non-refundable once the subscription has been activated or the subscription benefits have been made available to the user, except where:

  • Applicable law requires a refund;

  • BodySync has charged the user incorrectly;

  • A duplicate payment has been made;

  • A technical error has resulted in a payment being taken without the corresponding subscription being activated;

  • BodySync expressly approves a refund;

  • Another refund entitlement is expressly stated at the time of purchase.

Any refund will be considered based on the specific circumstances of the transaction.

5. Technical failure or failure to provide subscription access

If you have successfully completed payment but your BodySync subscription has not been activated or the paid features cannot reasonably be accessed because of a BodySync technical issue, please contact us. We may:

  1. Restore the subscription;

  2. Extend the subscription period;

  3. Correct the technical issue; or

  4. Where appropriate, issue a refund.

Users should first contact BodySync support so that we can verify the transaction and investigate the issue.

6. Duplicate payments

If you believe that you have been charged more than once for the same BodySync subscription due to a payment or technical error, please contact us promptly. After verification, an eligible duplicate payment may be refunded to the original payment method, subject to applicable payment-processing requirements.

7. Failed or unsuccessful payments

If a payment fails but your bank account or payment method appears to have been debited, please contact BodySync with the relevant transaction details. The payment may be subject to processing, reversal or settlement by the relevant payment provider. BodySync will reasonably assist in verifying the transaction. Where a payment has not resulted in a successful BodySync subscription and the amount is subsequently received by BodySync, the amount may be refunded or otherwise resolved in accordance with the applicable payment-provider process and law.

8. Third-party healthcare provider bookings

BodySync may provide links or access to third-party healthcare providers and telemedicine platforms. If you leave BodySync and book or purchase a consultation directly from a third-party provider, BodySync is not the medical service provider and is generally not responsible for that provider’s cancellation or refund policy.

Any cancellation or refund relating to:

  • A doctor’s consultation;

  • Video consultation;

  • Clinic appointment;

  • Diagnostic service;

  • Medicine purchase;

  • Healthcare package;

  • Provider booking; or

  • Other healthcare service purchased directly from a third party

Must generally be requested from the relevant provider in accordance with that provider’s applicable policy.

9. Provider access link issues

If a BodySync provider access link does not work, is broken, redirects incorrectly or otherwise prevents reasonable access to the intended provider platform, please contact BodySync support. We may investigate the issue and, where reasonably possible:

  • Provide a corrected link;

  • Provide an alternative access method;

  • Restore access;

  • Extend the applicable subscription period; or

  • Consider an appropriate refund where the paid BodySync service has materially failed.

BodySync does not guarantee the continued availability or operation of third-party websites or applications.

10. Change of mind

A change of mind after purchasing or activating a BodySync subscription does not by itself guarantee a refund. Refund requests will be considered according to this Policy, the applicable subscription terms, and applicable law.

11. Misuse of the platform

A refund may not be provided where an account or subscription has been suspended or terminated because of:

  • Fraud;

  • Misuse;

  • Unauthorised access;

  • Violation of the Terms & Conditions;

  • Abuse of the Platform;

  • Attempts to manipulate subscription benefits;

  • Other prohibited activity.

This does not limit any refund or consumer rights that cannot legally be excluded.

12. Promotional offers

Promotional, discounted, or special subscription offers may have specific refund or cancellation conditions. Where special conditions apply, they will be displayed at the time of purchase or communicated as part of the relevant promotion. In the event of a conflict between this Policy and clearly disclosed promotional terms, the specific promotional terms may apply to that offer, subject to applicable law.

13. Refund request process

To request a refund, please contact BodySync through the support/contact facility available on the website. Please provide, where available:

  • Your name;

  • Registered email address or mobile number;

  • Subscription plan;

  • Date of purchase;

  • Transaction/order reference;

  • Amount paid;

  • Reason for the refund request;

  • Relevant screenshots or payment information, if necessary.

For security reasons, do not send your complete card number, CVV, PIN, password, or other confidential payment credentials.

14. Refund review

BodySync may review the relevant account, subscription, payment, and technical records before determining whether a refund is applicable. We may request additional information reasonably necessary to verify the transaction. Refund decisions will be made in accordance with this Policy, the applicable service terms, and applicable law.

15. Refund method

Where a refund is approved, it will generally be processed through the original payment method or through another appropriate method permitted by the payment provider and applicable law. The time taken for the amount to appear in your account may depend on:

  • Payment gateway;

  • Bank;

  • Card issuer;

  • UPI provider;

  • Other financial institution;

  • Payment-processing procedures.

BodySync cannot guarantee the exact time taken by a bank or payment provider to credit a refund.

16. Subscription expiry

If a subscription reaches the end of its paid period, access to subscription-only features may expire automatically. Expiry of a subscription does not create a refund entitlement for the period already used or made available. A user may purchase a new subscription where plans are available.

17. Automatic renewal

If BodySync introduces automatic subscription renewal in the future, the renewal terms, renewal amount, and cancellation mechanism will be clearly disclosed before or at the time of subscription in accordance with applicable law. If no automatic renewal option is offered, subscriptions will expire at the end of the stated subscription period unless the user purchases another plan.

18. BodySync cancellation of a service

BodySync may suspend or discontinue a subscription, feature, or service where reasonably necessary because of:

  • Technical issues;

  • Security concerns;

  • Legal or regulatory requirements;

  • Operational reasons;

  • Discontinuation of the relevant service;

  • Circumstances beyond BodySync’s reasonable control.

Where appropriate and required by applicable law, BodySync may provide an appropriate remedy, including an extension or refund.

19. Governing law

This Policy is governed by the laws of India, subject to applicable consumer and other mandatory legal rights. Nothing in this Policy is intended to remove or restrict any statutory right to a refund, cancellation, remedy, or consumer protection that cannot legally be excluded.

20. Changes to this policy

BodySync may update this Refund & Cancellation Policy from time to time. Any updated version will be published on this page with a revised “Last Updated” date. The version applicable to a transaction will generally be the version in effect at the time of the relevant purchase, subject to applicable law.

21. Contact us

For refund, cancellation, subscription, or payment-related support, please contact:

BodySync.in

For refund requests, please mention “Refund Request” in the subject line.

Important notice

BodySync subscription payments are payments for BodySync’s platform features and access services, not payment for medical treatment or medical consultation by BodySync. Medical consultations and other healthcare services purchased from third-party providers are subject to the respective provider’s own cancellation and refund policies. BodySync does not guarantee or control the refund policies, appointment availability, consultation outcomes, or service quality of third-party healthcare providers.

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